Refund policy

Return and Refund Policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through YourworldBooks. This policy applies to orders delivered within the United States.

Contact Information

For questions about returns, refunds, cancellations, damaged products, or incorrect orders, please contact our customer service team:

Email: support@yourworldbooks.com

Phone: +1 307-427-2410

Address: 1919 North Bridge Street, Elkin, NC 28621, United States

Contact Form: Contact YourworldBooks

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM.

We aim to respond to customer inquiries within 48 hours during normal business days.

Return Window

We have a 30-day return policy. Customers may request a return within 30 days of the product’s delivery date.

Returns requested more than 30 days after delivery may not be accepted.

Return Eligibility

To be eligible for a return, the book or product must:

Be in the same condition in which it was received.
Be unused, unread, and in resalable condition.
Have no writing, highlighting, stains, torn or bent pages, water damage, or other signs of use.
Include all original inserts, supplements, accessories, labels, and packaging.
Include the order number, receipt, or other valid proof of purchase.

Books or products originally supplied in sealed or shrink-wrapped packaging must remain sealed.

Access codes, digital supplements, or downloadable materials must not have been opened, activated, accessed, or redeemed.

How to Request a Return

1. Contact Our Customer Service Team

To initiate a return, contact us at support@yourworldbooks.com.

Please include:

Your full name.
Your order number.
The name of the product you wish to return.
The reason for the return.
Clear photographs of any damage, defect, or incorrect product, when applicable.

2. Wait for Return Authorization

Do not ship a product back before receiving return authorization from our customer service team.

After reviewing your request, we will provide detailed return instructions and the approved return address. When applicable, we will also provide a prepaid return shipping label.

3. Package and Ship the Product

Safely package the item in its original packaging.
Include all accessories, inserts, labels, documents, and materials originally supplied with the product.
Include any return authorization information we provide.
Use a tracked shipping service.
Keep your shipping receipt and tracking number until the return has been completed.

Return Shipping Costs

Defective, Damaged, or Incorrect Products

YourworldBooks will cover approved return shipping costs when:

The wrong product was delivered.
The product arrived damaged.
The product is defective.
The product differs materially from the product shown or ordered.

A prepaid return label may be provided after the request has been reviewed and approved.

Customer Remorse or Change of Mind

When a customer changes their mind, orders the wrong product, or no longer wants the product, the customer is responsible for the actual return shipping cost.

Original shipping charges are not refundable unless the return is caused by an error by YourworldBooks or the product arrived defective, damaged, or incorrect.

Specific Return and Refund Conditions

Change-of-Mind Returns

Products may be returned within 30 days of delivery when they are unused, undamaged, unmarked, and in their original condition and packaging.

Books containing writing, highlighting, stains, torn pages, bent covers, missing pages, water damage, or other signs of use may not qualify for a refund.

Defective Products

Contact support@yourworldbooks.com as soon as possible if you receive a defective product.

After reviewing the request, YourworldBooks may provide a replacement or refund and cover the approved return shipping cost.

Damaged Products

Products damaged during delivery must be reported within 48 hours of receipt.

Please include clear photographs of:

The damaged product.
The external shipping package.
The shipping label.
Any visible internal packaging damage.

We will assess the evidence and provide return, replacement, or refund instructions.

Incorrect Product Received

If you receive an incorrect product, contact us with your order number and clear photographs of the product received.

YourworldBooks will arrange the approved return at no cost to the customer and offer the correct product or a refund.

Product Never Arrived

If your order has not arrived, contact our customer service team so we can investigate the shipment with the carrier.

When a shipment is confirmed lost, we may provide a replacement or a full refund.

Order Cancellation

An order may be cancelled before it has been shipped.

Once an order has been shipped, it can no longer be cancelled. The customer must receive the order and follow the return process described in this policy.

Refund Process and Timeline

After receiving the returned product, we will inspect it to confirm that it meets the return conditions.

When a return is approved:

A confirmation email will be sent.
The refund will be issued within 7 business days.
The refund will be sent to the original payment method.
No restocking fee will be charged.

After we issue the refund, the customer’s bank, card issuer, or payment provider may require additional processing time before the refund appears in the account.

Exchanges and Replacements

Approved exchanges or replacements may be available for products that arrive defective, damaged, or incorrect.

Replacement availability is subject to current stock. When a replacement is unavailable, we may issue a refund to the original payment method.

Exceptions and Non-Returnable Products

The following products may not be returned:

Personalized or custom-made products.
Digital or downloadable products after access or delivery.
Gift cards.
Products showing signs of use.
Books containing writing, highlighting, stains, tears, missing pages, water damage, or damage caused after delivery.
Sealed products, access codes, or digital supplements that have been opened, activated, accessed, or redeemed.
Products returned without authorization.
Products returned more than 30 days after delivery.

These exceptions do not apply when a product arrived defective, damaged, or incorrect.

Return Address

Approved returns should be sent to:

1919 North Bridge Street, Elkin, NC 28621, United States

Important: Contact our customer service team and obtain return authorization before shipping any return. Unauthorized returns may not be accepted.