Privacy policy

Privacy Policy

Last updated: July 26, 2026

YourworldBooks (“YourworldBooks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit yourworldbooks.com, place an order, create an account, subscribe to communications, or contact our customer service team.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Contact Information

For questions, requests, or concerns regarding privacy or personal information, contact us:

Website: YourworldBooks

Email: support@yourworldbooks.com

Phone: +1 307-427-2410

Address: 1919 North Bridge Street, Elkin, NC 28621, United States

Contact Form: Contact YourworldBooks

Customer Service Hours:
Monday through Friday, 9:00 AM to 5:00 PM.

We aim to respond to customer inquiries within 48 hours during normal business days.

Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through our website, online checkout, customer accounts, customer service communications, marketing subscriptions, and related services.

This policy does not apply to websites or services operated independently by third parties, even when those websites are linked from our website.

Definitions

Personal Information: Information that identifies, relates to, describes, or could reasonably be associated with an individual.
Customer or You: A person who visits our website, creates an account, contacts us, or purchases a product.
Website: yourworldbooks.com.
Service: The website, online store, customer service, order processing, and related services provided by YourworldBooks.
Device: A computer, smartphone, tablet, or other internet-connected device used to visit our website.
Cookie: A small data file stored on a device or browser to support website functionality, preferences, security, analytics, and marketing.
Service Provider: A third party that performs business services for us, such as website hosting, payment processing, shipping, fraud prevention, analytics, or customer support.

Personal Information We Collect

The personal information we collect depends on how you interact with our website.

Information You Provide Directly

We may collect:

Full name.
Email address.
Telephone number.
Billing address.
Shipping address.
Account login information.
Order details and purchase history.
Products added to your cart or wishlist.
Customer service messages and contact-form submissions.
Newsletter and marketing preferences.
Return, refund, replacement, and delivery information.
Photographs submitted in connection with damaged or incorrect orders.
Other information you voluntarily provide to us.

Payment Information

When you make a purchase, payment information is processed through authorized payment providers.

We may receive limited information about the payment, such as the payment status, transaction identifier, payment method type, and the last digits of the payment card.

Complete payment-card details are generally collected and processed by the payment provider and are not directly stored by YourworldBooks.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

Internet Protocol address.
Browser type and version.
Device type and operating system.
Approximate location based on an IP address.
Pages viewed and links selected.
Date and time of visits.
Referring website or traffic source.
Shopping-cart and checkout activity.
Website interactions and performance data.
Cookie identifiers and similar technical information.

Information Received from Third Parties

We may receive personal information from service providers that help us operate our business, including:

Our ecommerce and website platform.
Payment processors.
Shipping and delivery carriers.
Fraud-detection and security providers.
Analytics providers.
Advertising and marketing providers, where applicable.
Customer-support and communication services.

Information received from third parties is handled in accordance with this Privacy Policy and applicable requirements.

How We Use Personal Information

We may use personal information to:

Provide and operate our website and online store.
Create and manage customer accounts.
Process and confirm orders.
Process payments and prevent payment fraud.
Prepare, ship, track, and deliver orders.
Provide order and delivery notifications.
Process returns, refunds, replacements, and cancellations.
Respond to customer-service inquiries.
Investigate missing, damaged, defective, or incorrect products.
Maintain website security and prevent unauthorized activity.
Detect fraud, abuse, and violations of our policies.
Improve our products, website, and customer experience.
Understand website usage and performance.
Maintain business and transaction records.
Send marketing communications when authorized.
Comply with legal, accounting, tax, and regulatory requirements.
Enforce our policies and protect our legal rights.

Order and Transaction Communications

When you place an order, we may send transactional communications regarding:

Order confirmation.
Payment confirmation or payment problems.
Shipping and tracking updates.
Delivery issues.
Returns and refunds.
Customer-service requests.
Important changes relating to your order.

Transactional messages are necessary for completing and supporting your purchase and are separate from optional marketing communications.

Marketing Communications

We may send promotional emails when you have subscribed, requested information, or otherwise provided the required permission.

You may unsubscribe at any time by using the unsubscribe link included in the marketing email or by contacting support@yourworldbooks.com .

Unsubscribing from marketing messages does not prevent us from sending necessary transactional messages about an existing order, account, return, or customer-service request.

Cookies and Similar Technologies

We use cookies and similar technologies to support the operation and security of our website.

Cookies may be used to:

Keep products in your shopping cart.
Remember account and website preferences.
Support customer login and checkout.
Protect the website from fraud and unauthorized activity.
Measure website performance and visitor activity.
Understand how customers use our website.
Improve our website and services.
Support advertising and marketing where permitted and applicable.

Some cookies are essential for website functionality. Other cookies may be used for analytics, preferences, or advertising.

You may be able to manage non-essential cookies through the cookie banner displayed on our website or through your browser settings.

Blocking certain cookies may prevent parts of the website, shopping cart, customer account, or checkout from functioning correctly.

How We Share Personal Information

We do not sell customer contact information as a standalone customer list.

We may disclose personal information to service providers when reasonably necessary to operate our store and provide services, including:

Website and ecommerce platform providers.
Payment processors and financial institutions.
Shipping and delivery carriers.
Warehousing and order-fulfillment providers.
Customer-service and communication providers.
Fraud-prevention, security, and identity-verification providers.
Cloud storage and technology providers.
Analytics and website-performance providers.
Marketing and advertising providers, where permitted.
Professional advisers, including legal and accounting advisers.

These providers may process personal information only as necessary to perform services for us, comply with legal obligations, or protect their rights.

Legal and Regulatory Disclosures

We may disclose personal information when reasonably necessary to:

Comply with applicable laws, regulations, or court orders.
Respond to lawful government or law-enforcement requests.
Protect the rights, safety, and property of customers or others.
Prevent or investigate fraud, abuse, or illegal activity.
Enforce our agreements and policies.
Establish, exercise, or defend legal claims.

Business Transfers

Personal information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, bankruptcy, or transfer of all or part of our business.

Where required, the receiving organization will be expected to process personal information consistently with applicable requirements.

Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment platforms, shipping carriers, or social-media platforms.

These third parties operate independently and have their own privacy policies and terms.

We are not responsible for the privacy practices, security, availability, or content of third-party websites.

Review the applicable third-party privacy policy before providing personal information through an external website or service.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide products and services.
Complete and support transactions.
Maintain accounting, tax, and business records.
Resolve disputes and customer-service matters.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.
Enforce our agreements and policies.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses encrypted connections where available, and payments are processed through authorized payment providers.

No website, electronic transmission, storage system, or security measure can guarantee complete security.

Customers are responsible for maintaining the confidentiality of their passwords and account credentials.

International Data Transfers

Our website, ecommerce platform, service providers, and technology infrastructure may process or store information in the United States or other countries.

Where personal information is transferred between countries, we take reasonable steps to use service providers and safeguards appropriate to the information and applicable requirements.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of eligible personal information.
Request a portable copy of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Opt out of certain targeted advertising, selling, or sharing activities where those rights apply.
Appeal a decision regarding a privacy request where applicable.
Exercise privacy rights without unlawful discrimination.

Privacy rights are not absolute and may be subject to identity verification, legal exceptions, record-retention obligations, and other applicable limitations.

How to Submit a Privacy Request

To request access, correction, deletion, or another applicable privacy right, contact:

Email: support@yourworldbooks.com

Contact Form: Submit a Privacy Request

Phone: +1 307-427-2410

Please include your full name, email address, order number when relevant, the type of request, and enough information for us to locate the applicable records.

We may request reasonable information to verify your identity before completing a privacy request.

An authorized agent may submit a request on your behalf where permitted, but we may require proof of authorization and identity verification.

Updating Your Information

You may update certain information through your customer account, when available.

You may also request a correction by emailing support@yourworldbooks.com .

Updating or deleting information in our active systems may not immediately remove information from backups, transaction records, or records that we are legally required to retain.

Children’s Privacy

Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

A parent or legal guardian who believes that a child has provided personal information to us may contact support@yourworldbooks.com to request that we review and, where appropriate, delete the information.